The Patient Care Assistant provides service and support to the Care Coordination process. This includes the coordination and organization of Care Coordinator activities. The Patient Care Assistant communicates with patients, families, providers and other multidisciplinary team members and acts as a point of contact for patient issues. Through the utilization of a Patient Driven Care approach, the Patient Care Assistant disseminates necessary information and triages pertinent information to the Care Coordinator, and assists the Care Coordinator to ensure thorough follow up on patient issues.
Our role is to get people the home and community care they need to stay well, heal at home and stay safely in their homes longer. We also help people transition through the system and to other living arrangements. We do it by working in partnership with patients, families, providers, community organizations, and others.